Refund policy
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If you identify quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition.
**Please note that some products do not fall under these conditions and are un-returnable/refundable. Please check the description of products to make sure.
** Issues like loose threads on a product's end (in case of bed sheets, pillow covers and other stitched/semi-stitched products) are not considered as 'defects' or 'damage' -hence, will not be eligible for return/refund. This is purely due to the fact that all our products are handcrafted and manually sewn and therefore leaves room for error.
If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows -
- Rs. 0.00 - Rs. 999 - Rs. 250
- Rs. 1000 - Rs. 2999 - Rs. 500
- Rs. 3000 - Rs. 9999 - Rs. 750
- Rs. 10000 and above – 10% of order value.
You can reach us at customercare@sagajaipur.com
Breakages
In the case of breakage and any transit damage, please send a picture of the product on customercare@sagajaipur.com and it will be taken care of immediately.
Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at customercare@sagajaipur.com within 24 hours of ordering and we will be happy to assist you
Return Process
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at customercare@sagajaipur.com or at +91-8690517029 (10AM - 6PM) to initiate a return.
2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on customercare@sagajaipur.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You might be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
In case, the pickup facility is not available at your location, You shall have to send the product in a returnable condition back to us on your own expense and We shall refund shipping charges when a digital receipt is provided.
Refunds
All refunds will be processed within 7-10 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund. and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.